PRIVACY POLICY

Last updated: October 2025

 

1. Introduction

Your privacy is important to us. This policy explains how The Family Cloth Ltd collects, uses, and protects your personal data.

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2. Information We Collect

We may collect the following information:

• Name, email address, and phone number.

• Postal and delivery addresses.

• Event details (e.g., date, role, celebrant name).

• Payment information (processed securely by third-party providers).

• Communication records from emails, forms, or direct messages.

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3. How We Use Your Information

We use your data to:

• Process and deliver orders.

• Communicate updates and confirmations.

• Personalise your experience and provide support.

• Improve our services and website performance.

• Comply with UK legal and accounting requirements.

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4. Sharing Your Data

We only share personal data with:

• Payment processors and logistics partners for order fulfilment.

• Our web hosting and IT providers, who are bound by confidentiality.
  We never sell or rent your data to third parties.

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5. Data Storage & Security

Your information is stored securely on password-protected systems and encrypted servers. We retain data only for as long as necessary to fulfil your order or meet legal obligations.

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6. Your Rights

Under UK data-protection law, you have the right to:

• Access the data we hold about you.

• Request corrections or deletion.

• Withdraw consent for marketing.

• Lodge a complaint with the Information Commissioner’s Office (ICO).

For any requests, please contact info@thefamilycloth.com.

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7. Cookies

Our website may use cookies to improve your browsing experience. You can disable cookies in your browser settings.