Refund Policy

Last updated: October 2025

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1. General Policy

 

Because all fabrics are sourced specifically for each client and event, The Family Cloth Ltd operates a limited-refund policy.

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2. Eligibility for Refunds

Refunds are only available if:

• The Aso Ebi fabric order has not been delivered at least five (5) weeks before the event date, and

• The delay is directly caused by The Family Cloth Ltd.

Please note: If a refund is approved, in most cases, the item(s) must be returned in their original condition, unused and with all original packaging, before the refund is processed.

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3. Non-Refundable Circumstances

Refunds will not be issued for:

• Custom or specially-sourced fabric orders

• Delays caused by clients or guests (e.g., late webpage circulation, incomplete information, or missed purchase deadlines)

• Guest preference changes after order confirmation

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4. Process

Refund requests must be submitted in writing to info@thefamilycloth.com within 7 days of the missed delivery window. Each request will be reviewed individually.

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5. Shipping Issues

If a parcel is lost or damaged in transit, we will work with the courier to resolve the issue promptly. Replacement or partial refunds may be offered at our discretion.

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6. Contact

For any refund-related queries, please contact:
info@thefamilycloth.com